Re-Defining Customer Service
Exceeding Customer Expectations
Extending Your Hours Efficiently
Offering Express Grooming
Services
Managing Same Day
Appointments
My
Unique Scheduling System
Learning Rare Breeds
Carding, Cording and Hand Stripping
About
Grooming Cats
Professionalism in
Your Salon
What is Unprofessional?
Stop
Clients Asking if the Pet is Ready
How to Have Pets Ready
on Time
How
Your Phone Should be Answered
How to
Deal with Complaints
Complaint Sample Letter Template
How to
Go the Extra Step
How to
Remove Tear Stains- Handout
Prime Hours and Days of Operation
Four
Goal Levels to Work Towards
Special
Flyer for Saturday Customers
Should
You Be Open Evening Hours?
Accept
Credit Cards Without Credit
Types
of Change you Must Make
Why and
How to Dremel Nails
Special
Warning for Salon Owners
How to
Quote Prices Over the Phone
Customizable Pricing Chart Template
Ask
When Taking an Appointment
About
Shop Talk
Week 6
Client Bonding
so
they NEVER Leave
How to Recognize
any Client Instantly
How to Up Your Income $40k Year!
Grooming Report Card
- Template
Not
Obvious Rules for Report Cards
When to
Give Customers a Tour
Prevent Clients from
Being "Stolen"
Keep
Your Name in Front of Clients
Ornaments to Give
Your Clients
Week 7
Employee Manual Template Part 2
Week 8
Tactics
for First Time Customers
Template- Customizable Flyer
Customer Referral Gift Certificates
Template- Gift Certificate Regular
Template- Gift Certificate with Border
Grab
Traffic with This Flashing Sign
Sidewalk Signs
Instructions to Build an "A" Frame Sign
Week 9
How to Price Your Services
The #1 Rule of
Success
The
25% Rule about
Prices
Customer Complaints about Prices
How
to Determine what to Charge
National Groomer Pricing Statistics
How
to Know what Others Charge
How
to Charge for Puppies
Puppy Price Sign for Wall
Dematting Prices
Grooming Price List Template
Posting Grooming Prices
Wall Price Template
What About Competition Prices
Week
10
Increase Your Income by $40,000+
Tracking
Your Active Customers
Rate
your Customers in Categories
Cultivating Premium Customers
How to
Get 2,000 More Appointments
Start a
V.I.P. Program
V.I.P.
Program brochure - Template
Get Customers Rescheduling @ 93%
The
Power of the Calendar
Implementing Appointment Reminders
Simple
Rescheduling for No Shows
Using Animal
Magnetism
NEW
Report Cards=More Appointments
How to
Use the NEW Report Cards
